Policies
Payment
We accept payment via credit card, Paypal and personal check (with approval).
Payment in full should be made when an order is placed.
Shipping
We are experienced shippers motivated by a two-part goal: to get your purchases to you safely and efficiently.
SMALL ITEM SHIPPING
We ship most smaller items like coffee tables and dining chairs via Greyhound Package Express (GPX.) We build protective cartons for these items to ensure that they reach you safely. Standard shipping includes delivery to the nearest Greyhound station. Home delivery to most addresses is available for an additional fee. We’re proud of our excellent record of teaming with GPX to successfully ship hundreds of items all over the U.S.
LARGE ITEM SHIPPING
We ship larger items like sideboards and sofas with Plycon and other ‘white glove’ shipping companies. These are blanket-wrap services that include in-home delivery, so you don’t have to bother with un-boxing and disposing of packing materials. We’ve had consistently good results with our large item shipping partners.
WHAT IF SOMETHING GOES WRONG?
We don’t believe that shipping damage should ever be your problem. In the very rare event that something gets damaged in shipping, just note the damage on the delivery paperwork at the time of delivery, and let us know. We'll process a claim with the shipping company right away once we have the information we need about the damage. If the item can be repaired, a service call will be scheduled. If it can't be repaired, we'll coordinate collection of the damaged goods and promptly refund your money.
(As a point of contrast, many dealers say “We’ll work with your shipper,” which means that legally you’re shipping the furniture from the dealer to yourself, and the dealer takes no responsibility for the furniture once it leaves his or her shop. If something goes wrong, it’s your responsibility to make the insurance claim, pay for an appraisal, coordinate removal of the damaged furniture, etc. Claims are processed slowly, and refunds are usually issued only after 2-3 months. We believe that you should never have to face that kind of hassle.)
INTERNATIONAL SHIPPING
We don’t generally ship outside the U.S., but we will consider it on a case by case basis.
YOUR RESPONSIBILITIES
We take care of almost every aspect of the shipping process, but we do rely on you for these things: provide correct contact information and make yourself available to receive your shipment. We are not responsible for the storage or return shipping charges that may result if you do not engage in receiving your shipment.
Refunds and Exchanges
Orders may be cancelled within 48 hours. Orders cancelled after 48 hours but prior to shipping are subject to a 10% restocking fee. All sales once packed, crated, shipped or picked up are final, except as noted below.
MISREPRESENTATION
We take great care to ensure that we accurately represent each item we sell, but if we find that we've made an error and seriously misrepresented a piece, we'll take responsibility for it.
SHIPPING LOSS OR DAMAGE
As discussed in the Shipping Policy section, items damaged in shipping that cannot by repaired may be returned and sums paid for them refunded.
We invite you to contact us if you have any concerns or questions about an item before making a purchase. We're happy to provide additional pictures or details -- anything to help you make a fully informed buying decision.
Additional Policies and FAQs
STORAGE
We can sometimes store purchased items for you if you need to delay shipment or pick-up -- for example, while awaiting the end of a remodeling project. Please contact us to discuss storage options if you need to delay taking possession of your purchases.
RESTORATION AS A SERVICE
In addition to restoring the furniture we sell, we also restore furniture as a service. Please contact us for more information.
SOURCING
If you don't see what you're looking for on our site, there's a good chance we can help you find it. Tell us what you're hoping to find and we'll notify you when we find it.